Heritage Dialysis Center(Innovative Renal Care Heritage Dialysis Center)

Heritage Dialysis Center is a dialysis center located in Agawam, MA with 13 dialysis stations. This facility offers in-center hemodialysis, peritoneal dialysis, home hemodialysis training. It operates as a profit organization. This center is part of the American Renal Associates network.

Ratings & Reviews

Patient Survey

5.0/5

Quality Rating

3.0/5

Google

(4 reviews)

5.0/5

Contact Us

67 Cooper Street

Agawam, MA 01001

Get Directions

(413) 786-2022

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Overview

Facility Information

CMS Certification:222572

Ownership:Profit

Number of Dialysis Stations:13

Certified Since:November 24, 2009

Chain Organization:American Renal Associates

Late Shift:No

Key Outcomes Summary

Patient Survival (Preventing Deaths)
How well the facility prevents patient deaths compared to expected rates

Survival

🔵Typical

Hospitalizations (Keeping Patients Healthy)
How often patients are hospitalized compared to expected rates

Hospitalizations

🔵Typical

Hospital Readmissions (Preventing Return Visits)
How often patients return to the hospital within 30 days

Readmissions

🔵Typical

Emergency Visits (Reducing ER Trips)
How often patients visit the emergency department

ER Visits

🔵Typical

Infections (Preventing Bloodstream Infections)
How well the facility prevents serious bloodstream infections

Infections

🔴Concerning

Survival

How well the facility prevents patient deaths compared to expected rates

🔵Typical

Hospitalizations

How often patients are hospitalized compared to expected rates

🔵Typical

Readmissions

How often patients return to the hospital within 30 days

🔵Typical

ER Visits

How often patients visit the emergency department

🔵Typical

Infections

How well the facility prevents serious bloodstream infections

🔴Concerning

Outcomes compared to expected performance. 💚 Better • 🔵 Typical • 🔴 Concerning

Dialysis Services

Services Offered

Available dialysis treatments and services at this facility.

In-Center Hemodialysis

Available

Traditional hemodialysis performed at the dialysis center

Typically 3 sessions per week, 3-4 hours per session

Peritoneal Dialysis

Available

Home-based dialysis using the peritoneal membrane

Continuous or automated peritoneal dialysis options

Home Hemodialysis Training

Available

Training program for patients to perform hemodialysis at home

Comprehensive training and ongoing support provided

Late Shift Availability

Not Offered

Evening dialysis sessions starting at 5:00 PM or later

About Dialysis Treatment Options

Different dialysis modalities offer various benefits. In-center hemodialysis provides medical supervision, while home options offer greater flexibility. Your healthcare team can help determine the best option for your lifestyle and medical needs.

Patient Survey Rating

ICH-CAHPS Patient Survey Rating
Based on the In-Center Hemodialysis Consumer Assessment of Healthcare Providers and Systems (ICH-CAHPS) Survey, this rating reflects patient experiences with dialysis care. It measures satisfaction with communication, care quality, and information provided. Ratings are on a 1-5 star scale.

Patient Survey (ICH-CAHPS)

5.0 out of 5 stars(37 responses)

5.0 Stars

State Average

3.5 stars

National Average

2.2 stars

Overall patient satisfaction rating based on Medicare's ICH-CAHPS Survey. Higher star ratings mean patients were more satisfied with communication, care quality, information provided, and overall dialysis experience.

This shows how many patients said their kidney doctors "always" communicated well with them. This includes explaining treatments in ways patients understand, listening to concerns, showing respect, and treating patients as individuals rather than just medical cases.

Better

Nephrologist Communication

Doctors "always" communicated well

75.0%

State Avg: 69.0%

National Avg: 67.0%

This shows how many patients said the dialysis center staff "always" provided excellent care. This includes keeping patients comfortable during treatment, maintaining a clean facility, communicating clearly, being professional and courteous, and making sure patients feel safe and cared for.

Better

Center Care Quality

Staff "always" provided quality care

81.0%

State Avg: 66.0%

National Avg: 65.0%

This shows how many patients said they got all the health information they needed. This includes explanations about their kidney disease, diet guidelines, medication instructions, how to care for their access site, and what to watch for between treatments.

Better

Information Provided

Got needed health information

86.0%

State Avg: 79.0%

National Avg: 79.0%

This shows how many patients gave their kidney doctors the highest ratings (9 or 10 out of 10). These ratings reflect overall satisfaction with their doctor's medical knowledge, bedside manner, availability, and how well they manage the patient's care.

Better

Nephrologist Rating

Doctors rated 9-10 out of 10

75.0%

State Avg: 62.0%

National Avg: 60.0%

This shows how many patients gave the dialysis center staff the highest ratings (9 or 10 out of 10). This includes nurses, technicians, social workers, and other staff members who provide daily care and support during treatments.

Better

Staff Rating

Staff rated 9-10 out of 10

84.0%

State Avg: 67.0%

National Avg: 66.0%

This shows how many patients gave the dialysis facility itself the highest ratings (9 or 10 out of 10). This reflects their overall experience with the center, including cleanliness, comfort, convenience, equipment quality, and whether they would recommend it to others.

Better

Facility Rating

Facility rated 9-10 out of 10

87.0%

State Avg: 72.0%

National Avg: 70.0%

CMS 5-Star Quality Rating

CMS 5-Star Quality Rating
The official Centers for Medicare & Medicaid Services (CMS) quality rating for dialysis facilities. This rating is calculated using 7 key quality measures including patient outcomes, safety, and care effectiveness. Ratings range from 1-5 stars, with 5 stars indicating "much above average" quality.

CMS 5-Star Quality Rating

3.0 out of 5 stars

3.0 Stars

State Average

3.9 stars

National Average

1.9 stars

Official CMS quality rating based on 7 key measures including patient outcomes, safety, and care effectiveness. Higher star ratings indicate better quality care compared to other dialysis facilities.

This measures how often patients need blood transfusions. Dialysis centers with good anemia care (helping patients maintain healthy iron levels and red blood cell counts) have fewer patients needing transfusions. Fewer transfusions mean better care.

Better

Avoiding Transfusions

Lower transfusion rates

3.2 per 100 pt-years

National Avg: 32.8 per 100 pt-years

This measures how many patients have a fistula (a connection between an artery and vein in the arm) for their dialysis access. Fistulas are the best type of access because they last longer, have fewer infections, and work better than other types like catheters. Higher percentages are better.

Worse

Fistula Access

Arteriovenous fistula rate

57.0%

National Avg: 57.9%

This measures how well patients maintain healthy phosphorus levels in their blood. When phosphorus gets too high or too low, it can cause serious bone problems and heart disease. Good dialysis centers help patients keep their phosphorus in the healthy range (3.5-4.5 mg/dL) through diet education and proper treatment.

Better

Phosphorus Control

Optimal phosphorus levels

29.0%

State Avg: 24.0%

National Avg: 22.0%

This measures how often patients end up in the hospital. Good dialysis centers work to keep patients healthy and out of the hospital by providing quality treatment, monitoring for problems early, and coordinating with other doctors. Fewer hospitalizations usually mean better care.

Better

Preventing Hospitalizations

Lower hospitalization rates

130.4 per 100 pt-years

National Avg: 144.7 per 100 pt-years

This measures patient survival rates. Dialysis centers with better care, equipment, and staff training typically have lower death rates among their patients. This is one of the most important measures of overall care quality.

Worse

Preventing Deaths

Lower mortality rates

25.3 per 100 pt-years

National Avg: 22.5 per 100 pt-years

This measures how often patients get serious bloodstream infections. These infections can be life-threatening and often happen through the access point where patients connect to the dialysis machine. Centers with better infection control practices have lower infection rates. A score below 1.0 means fewer infections than expected.

Worse

Preventing Infections

Lower infection rates

2.4 (SIR)

National Avg: 1.0 (SIR)

This measures how effectively dialysis cleans toxins and waste from patients' blood. Kt/V is a calculation that shows if patients are getting enough dialysis time and treatment. A score of 1.2 or higher means the patient is getting adequate dialysis. Higher percentages mean more patients are getting proper treatment.

Worse

Dialysis Adequacy

Kt/V ≥ 1.2 achieved

98.0%

State Avg: 98.0%

National Avg: 97.0%

This measures how well dialysis centers help eligible patients get on the kidney transplant waiting list. A kidney transplant is usually the best long-term treatment for kidney failure. Good centers educate patients about transplants and help them through the evaluation process. Higher scores mean more patients are getting this important opportunity.

No Data

Transplant Waitlist

Waitlist preparation ratio

Data Not Available

Not enough patients to report on this measure. This typically means the facility serves fewer than the minimum number of patients required for reliable statistical reporting.

Additional Quality Measures

Additional Quality Measures
These quality measures are reported by CMS but are not included in the 5-Star Quality Rating calculation. They provide additional insights into facility performance and safety to help you make informed decisions.

Additional Quality Measures

4 Supplemental Measures

These measures provide additional insights into facility performance and safety. Use them along with the 5-star rating to get a complete picture of facility quality.

This measures how often patients visit the emergency room. Good dialysis centers help patients stay healthy and avoid emergency situations through proper treatment, patient education, and monitoring. Lower numbers mean fewer emergency visits, which is better for patients.

Good

Emergency Department Visits

Standardized ED Visit Ratio

0.55 (ratio)

Target: < 1.0 (below expected)

This tracks how often patients end up back in the emergency room within 30 days of leaving the hospital. Good dialysis centers coordinate with hospitals and provide proper follow-up care to prevent patients from getting sick again right after discharge. Lower numbers are better.

Good

ED Visits Within 30 Days

Post-Discharge ED Visit Ratio

0.70 (ratio)

Target: < 1.0 (below expected)

This shows what percentage of healthcare workers at the dialysis center got their COVID-19 vaccination. Dialysis patients are at high risk for serious illness from COVID-19, so it's important that the staff caring for them are vaccinated to help protect patients.

Needs Improvement

Healthcare Personnel Vaccination

COVID-19 Vaccination Rate

13.0%

Target: ≥ 95%

This measures how often patients switch between different types of dialysis (like from hemodialysis to peritoneal dialysis, or vice versa). Good centers help patients choose the right type of dialysis for their lifestyle and medical needs, and avoid unnecessary switches that might be disruptive to care.

Excellent

Dialysis Modality

Modality Switch Ratio

0.30 (ratio)

Target: < 1.0 (below expected)

Options Nearby

Other dialysis facilities within 25 miles of Heritage Dialysis Center

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FMC Pioneer Valley Dialysis Center(Fresenius Kidney Care Pioneer Valley)

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ARA-Ludlow Dialysis(Innovative Renal Care Ludlow Dialysis)

ARA-Ludlow Dialysis is a dialysis center located in Ludlow, MA with 13 dialysis stations. This facility offers in-center hemodialysis. It operates as a for-profit organization. This center is part of the American Renal Associates network.

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Dialysis Center Of Western Massachusetts(Innovative Renal Care Dialysis Center of Western Massachusetts)

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Connecticut Children's Medical Center(Connecticut Children's Medical Center)

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FMC East Hartford Dialysis Center(Fresenius Kidney Care East Hartford)

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